Dr. Omar Itani
Omar Itani is an Assistant Professor of marketing. He holds a PhD in Marketing from the University of Texas Arlington, an MBA, and a BS in Business Marketing with High Distinction from LAU. He has been awarded scholarships for all his degrees. He was a lecturer at the University of Texas Arlington where he taught Social Media Marketing, International Marketing, Principles of Marketing, and Professional Selling. He is actively involved in academic research and has published multiple papers in top marketing journals. He has been participating in leading marketing conferences. His research has been presented at reputable conferences including American Marketing Association, Society of Marketing Advances, Marketing Management Association, National Conference of Sales Management, and Global Sales Science Institute. He is affiliated with a multitude of International Associations such as the American Marketing Association, Academy of Marketing Science, and the Beta Gamma Sigma Association.
- Digital and Social Media Marketing
- Marketing Strategy
- Professional Selling
- Relationship Marketing
- Services Marketing
- Social Media/Social CRM
- Services Marketing
- Relationship Marketing
- Personal Selling and Sales Management
- Business Ethics
- Beta Gamma Sigma Lifetime Membership (2017)
- American Marketing Association - Sheth Foundation Doctoral Consortium Fellowship, University of Notre Dame (2016)
- Marketing Ph.D. Student Research Award, University of Texas Arlington (2016)
- Business Ethics Program Research Grant, University of Texas Arlington (2015)
In Refereed Journals:
Itani, Omar. S., Jaramillo, F., & Paesbrugghe, B. (2020). “Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors”, Journal of Retailing and Consumer Services, 53, 101978. https://doi.org/10.1016/j.jretconser.2019.101978
Itani, Omar. S., El Haddad, R., & Kalra, A. (2020). “Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? ” Journal of Retailing and Consumer Services, 53, 101980. https://doi.org/10.1016/j.jretconser.2019.101980
Itani, Omar S., Goad, E., & Jaramillo, F. (2019). “Building customer relationships while achieving sales performance results: Is Listening the Holy Grail of Sales?”, Journal of Business Research, 102, 120-130. https://doi.org/10.1016/j.jbusres.2019.04.048
Itani, Omar S., Kassar, A.N., & Loureiro, S. (2019). “Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness”, International Journal of Hospitality Management, 80, 78-90. https://doi.org/10.1016/j.ijhm.2019.01.014
Itani, Omar S., Jaramillo, F., & Chonko, L. (2019). “Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics”, Journal of Business Ethics, 156(2), 417-438.https://doi.org/10.1007/s10551-017-3598-z
Itani, Omar S., Agnihotri, R., & Dingus, R. (2017). “Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler”, Industrial Marketing Management, 66, 64-79. https://doi.org/10.1016/j.indmarman.2017.06.012
Agnihotri, R., Trainor, K. J., Itani, Omar S., & Rodriguez, M. (2017). “Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India”, Journal of Business Research, 81, 144-154. https://doi.org/10.1016/j.jbusres.2017.08.021
Gabler, C. B., Agnihotri, R., & Itani, Omar S. (2017). “Can salesperson guilt lead to more satisfied customers? Findings from India”, Journal of Business & Industrial Marketing, 32(7), 951-961. https://doi.org/10.1108/JBIM-12-2016-0287
Agnihotri, R., Gabler, C. B., Itani, Omar S., Jaramillo, F., and Krush, M. (2017). “Sales-service ambidexterity and its impact on salesperson role perception and adaptability”, Journal of Personal Selling & Sales Management, 37(1), 27-41. (Equal contribution) http://dx.doi.org/10.1080/08853134.2016.1272053
Itani, Omar S. & Inyang, E. A. (2015). “The effects of empathy and listening of salespeople on relationship quality in the retail banking industry: The moderating role of felt stress”, International Journal of Bank Marketing, 33(6), 692-716. https://doi.org/10.1108/IJBM-06-2014-0076
Dagher, G. K., & Itani, Omar S. (2014). “Factors influencing green purchasing behavior: Empirical evidence from the Lebanese Consumers”, Journal of Consumer Behaviour, 13(3), 188-195.http://onlinelibrary.wiley.com/doi/10.1002/cb.1482/epdf
Agnihotri, R., Gabler, C.B., Itani, Omar S., Jaramillo, F., & Krush, M.T. (2018) “Salesperson Ambidexterity and Customer Satisfaction”, Keller Center Research Report – Baylor University, 11(4), 16-21.
Dagher, G., Itani, Omar S. & Kassar, A. N. (2015) “The Impact of Environment Concern and Attitude on Green Purchasing Behavior: Gender as the Moderator”, Contemporary Management Research, 11(2), 179-205.
Dagher, G. & Itani, Omar S. (2012). “The influence of environmental attitude, environmental concern and social influence on green purchasing behavior”, Review of Business Research, 12(2), 104-111.
Agnihotri, R., Singh, R., Itani Omar S., & Trainor, K. (2019). “Effects of CRM and Social Media on Buyer-Seller Information Exchanges: A Multigroup Analysis Comparing High vs. Low Seller Experience”, American Marketing Associate Summer Conference– Chicago, Illinois, August 2019.
Itani, Omar S. “The Role of Moral Self in Professional Selling”, Marketing Management Association Spring Conference– Chicago, Illinois, April 2019.
Itani, Omar S.& Paesbrugghe. B. “Salespeople Service Delivery in the Era of Demanding Customers”, Industrial Marketing & Purchasing Conference– Sri Lanka, December 2018.
Itani, Omar S. “The Differential Impacts of Two Forms of Identification: Investigating the Moderating Role of Individual Cultural Orientation”, Society ofMarketing AdvancesAnnual Conference– Florida, November 2018.
Itani, Omar S.& Paesbrugghe. B. “Salespeople Service Delivery in the Era of Demanding Customers”, Marketing Management Association Spring Conference– Chicago, Illinois, April 2018.
Itani, Omar S., Kassar A., & Loureiro S. “Engaging Customers in the Restaurant Sector”, International Conference on Organization and Management– Abu Dhabi, UAE, November 2017.
Itani, Omar S., Kalra, A., & Agnihotri. R. “Social media, salesperson knowledge and B2B relationship”, Society for Marketing Advances Conference – Louisville, Kentucky, USA - November 2017.
Kalra, A., Brewer, L., & Itani, Omar S. “Effect of service provider’s facial attractiveness on customer outcomes”, Society for Marketing Advances Conference – Louisville, Kentucky, USA - November 2017.
Itani, Omar S. “Customer Relationship Management Technology Use of Salespeople”, Annual Conference of the EuroMed Academy of Business – Roma, Italy - USA - September 2017.
Itani, Omar S. “Bringing moral identity into sales”, National conference of Sales Management – St. Louis, Missouri, USA - April 2017.
Itani, Omar S., Alnakhli, H., Han, M., & Sun, S. “Variety seeking at the brand level: Unidentified strategy used by luxury shoppers”, Marketing Management Association Conference – Chicago, Illinois, USA - March 2017.
Itani, Omar S., Kalra, A., Gabler, C., & Agnihotri, R. “Boundary spanning employees’ pro-social disposition and B2B relationships: Lessons from India”, American Marketing Association Summer Conference – Atlanta, Georgia, USA - August 2016.
Kalra, A., Itani, Omar S., & Agnihotri, R. “The good and the bad of competitive coworkers: performance impact through creativity and emotional exhaustion”, American Marketing Association Summer Conference – Atlanta, Georgia, USA - August 2016.
Itani, Omar S., Kalra, A., & Inyang, E. “Revisiting the relationship between organizational ethical climate and job satisfaction of salespeople”, Global Sales Science Institute Conference – Birmingham, England - June 2016.
Itani, Omar S. “The answer is to empower your sales force when it comes to sales technology”, National Conference of Sales Management – Milwaukee, Wisconsin, USA - March 2016.
Gabler, C, Agnihotri, R., Trainor, K., Krush, M., and Itani, Omar S. “The role of guilt relational orientation selling, and positive outcome feedback on customer satisfaction”, National Conference of Sales Management – Milwaukee, Wisconsin, USA - March 2016.
Itani, Omar S. “CRM sales technology: New perspectives and dark side outcomes”, Texas Ph.D. Conference – University of Texas at Arlington – Arlington, Texas, USA - March 2016.
Itani, Omar S. “Sales quota and salesperson’s selling behavior: The missing link of felt stress and the moderating role of ethical climate”, National Conference of Sales Management – Houston, Texas, USA - April 2015.
Syrdal, H. & Itani, Omar S. “Student evaluations of teaching: What can text analytics reveal from qualitative data?”, Marketing Management Association Conference – San Antonio, Texas, USA - September 2014.
Dagher, G., Itani, Omar S., & Kassar A.N. “Factors influencing green purchasing behavior”, Association of Collegiate Marketing Educators, Federation of Business Disciplines – Albuquerque, New Mexico, USA - March 2013.
Dagher, G. & Itani, Omar S. “Gender differences in Lebanese consumer green purchasing behavior and environmental concern and attitude”, Academy for Global Business Advancement, Bangkok, Thailand - June 2013.
Dagher, G. & Itani, Omar S. “The influence of Environmental Attitude, Environmental Concern and Social Influence on Green Purchasing Behavior”, International Academy of Business and Economics, Venice, Italy - June 2012.