Faculty and Staff

Dr. Zahy Ramadan

Associate Professor, Director of Research Collaboration & Partnerships, Social Sciences and Management

Zahy Ramadan is an Associate Professor of Marketing. He holds a Doctor of Business Administration (DBA) from Manchester Business School, an MBA and a BSc in Business Marketing with Distinction, both from LAU. His research is focused on social media saturation, brand-consumer relationships and shopper marketing.

Ramadan is also a Chartered Marketer (Chartered Institute of Marketing) and has 17 years of work experience covering the Near-East, Arabian Peninsula and Asia-Pacific markets across several industries, namely FMCG, luxury goods and consumer electronics.  He has also conducted several workshops in Asia-Pacific, specifically China and South Korea, on shopper marketing, in-store retail fundamentals and SKU-mix strategy. 

Ramadan received the Excellence in Teaching Award   back in September 2019 distinguishing himself in teaching innovation. 

Teaching Interests

Research Interests

Consulting Activities

Selected Publications

Articles in Refereed Journals:

Ramadan, Z., Farah, M., and Al Rahbani, N. (2023), “Boosting customized and personalized interactive livestreaming experiences. Is Amazon Explore competing or complementing the hospitality industry?”, Qualitative Market Research, in press

Ramadan, Z. (2023), “Marketing in the Metaverse era: toward an integrative channel approach”, Virtual Reality, in press

Ramadan, Z., Farah, M., Abosag, I. and Sleiman, A. (2023), “Typology of E-commerce Shoppers: The Case of COVID-19”, Qualitative Market Research, in press

Itani, O.S., Loureiro, S.M. C., and Ramadan, Z. (2023), “Engaging with omnichannel brands: the role of consumer empowerment”, International Journal of Retail & Distribution Management, 51(2), 238-261.

Mrad, M., Ramadan, Z., and Nasr, L. (2022), “Computer-Generated Influencers: the Rise of Digital Personalities”, Marketing Intelligence & Planning, 40(5), 589-603

Mahdi, A., Farah, M.F., and Ramadan, Z. (2022), “What to believe, whom to blame, and when to share: Exploring the fake news experience in the marketing context”, Journal of Consumer Marketing, 39(3), 306-316

Farah, M.F., Ramadan, Z., and Kanso, J. (2022), “Satisfying the online food crave: The case of online food aggregators”, International Journal of Consumer Studies, 46(4), 1413-1427

Ramadan Z. (2021), ““Alexafying” shoppers: the examination of Amazon’s captive relationship strategy”, Journal of Retailing and Consumer Services, 62(September)

Ramadan, Z., Farah, M. and Bou Saada, R. (2021), “Fooled in the relationship: how Amazon Prime members’ sense of self-control counter-intuitively reinforces impulsive buying behavior”, Journal of Consumer Behavior, in press

Ramadan Z. and Nsouli, N. (2021), “Luxury fashion start-up brands’ digital strategies with female Gen Y in the Middle East”, Journal of Fashion Marketing & Management, in press

Ramadan, Z., Farah, M., and El Essrawi L., (2021), “From Amazon.com to Amazon.love: How Alexa is redefining companionship and interdependence for people with special needs”, Psychology & Marketing, 38(4), 596-609

Farah, M.F. and Ramadan, Z. (2020), “Viability of Amazon’s driven innovations targeting shoppers’ impulsiveness.” Journal of Retailing and Consumer Services, 53, 101973.

Ramadan, Z., Farah, M.F, and Shatila, L. (2020), “The Examination of Self-Service Replenishing Solutions’ Potential”, International Journal of Web Based Communities, (In Press).

Ramadan, Z. and Farah M.F. (2020), “Influencing the Influencers: The Case of Retailers’ Social Shopping Platforms”, International Journal of Web Based Communities, (In Press)

Ramadan, Z. (2019), “Brand–Brand relational moments”, Journal of Brand Management, 26(6), 705-716.

Abosag, I., Ramadan, Z., Baker, T. and Jin, Z., (2019), “Customers’ Need for Uniqueness Theory versus Brand Congruence Theory: The Impact on Satisfaction with Social Network Sites”, Journal of Business Research, (In Press).

Ramadan, Z. (2019), “The Democratization of Luxury Services”, Marketing Intelligence & Planning, 37(6), 660-673.

Ramadan, Z., Farah, M.F. and Daouk, S. (2019), “The effect of e-retailers’ innovations on shoppers’ impulsiveness and addiction in web-based communities: The case of Amazon’s Prime Now”, International Journal of Web Based Communities, 15(4), 327-343.

Farah, M.F., Ramadan, Z., and Harb, D. (2019), “The examination of virtual reality at the intersection of consumer experience, shopping journey and physical retailing”, Journal of Retailing and Consumer Services, 48, 136-143.

Ramadan, Z., Farah, M.F., and Kassab, D. (2019), “Amazon’s approach to consumers’ usage of the Dash button and its effect on purchase decision involvement in the US market”, Journal of Retailing and Consumer Services, 47, 133-139.

Ramadan, Z., Abosag, I. and Zabkar, V. (2018), “All in the Value: The Impact of Brand and Social Network Relationships on the Perceived Value of Customer’s Endorsed Facebook Advertising”,  European Journal of Marketing,  https://doi.org/10.1108/EJM-03-2017-0189

Ramadan, Z., Farah M. and Dukenjian A. (2018), “A Typology of Social Media Followers: The case of luxury brands”,  Marketing Intelligence & Planning ,  https://doi.org/10.1108/MIP-01-2018-0039   (forthcoming)

Ramadan, Z. (2018). The gamification of trust: the case of China’s “social credit”.  Marketing Intelligence & Planning,  36(1), 93-107.  https://doi.org/10.1108/MIP-06-2017-0100

Farah, M. & Ramadan, Z. (2017). Disruptions versus more disruptions: How the Amazon dash button is altering consumer buying patterns.  Journal of Retailing and Consumer Services, Vol.39 November 2017, 54-61, doi :10.1016/j.jretconser.2017.07.005

Ramadan, Z. & Mrad, M. (2017). Fashionable Stereotypes and Evolving Trends in the United Arab Emirates.  Customer Needs and Solutions, 1-9, doi :10.1007/s40547-017-0073-z

Ramadan, Z. (2017). Examining the dilution of the consumer-brand relationship on Facebook: the saturation issue. Qualitative Market Research: An International Journal, 20(3). doi :10.1108/qmr-07-2016-0064

Ramadan, Z. & Farah, M.F. (2017).  The advent of the ‘Social Moment of Truth’ in online communities.  International Journal of Web Based Communities, 13(3). 

Ramadan, Z. & Farah, M.F. (2017).  The Pokémonisation of the first moment of truth.  International Journal of Web Based Communities,  13(2).

Ramadan, Z., Farah, M.F. & Mrad, M. (2016). An Adapted TPB Approach to Consumers’ Acceptance of Service Delivery Drones .  Technology Analysis & Strategic Management.  doi :10.1080/09537325.2016.1242720 

Case Studies:

Ramadan, Z., & Kanso, J. (2023), “Zomato: shaping the future of food”, Emerald Emerging Markets Case Studies, 13(1), 1-16.

Ramadan, Z. and Al Rahbany, N. (2022), “Intangible Luxury Services: The case of Amazon’s Alexa”, in Chapter 12, Fashion & Luxury Marketing 1st Edition, by Solomon, M. and Mrad, M. (forthcoming April 2022)

Ramadan, Z. (2019), “Proven Arabia: Strategic Decision Making on a Digital Transformation Study in Saudi Arabia”, The Case Centre, available at http://casecent.re/p/162211

Ramadan, Z. and Yunis, M. (2019), “L’Oréal Brandstorm: Play, Experiment, Innovate”, The Case Centre, available at http://casecent.re/p/162213

Chapters in Books:

Ramadan, Z., Abosag, I. and Gadalla, E. (2023), “Less for More: Does Consumers’ Proneness to Join More Online Brand Communities Negatively Impact Consumers’ Sharing Ability?”, In Springer Proceedings in Business and Economics. Springer, Cham.

Farah, M., Ramadan, Z. and Bekdache, S. (2023), “The Examination of Social and Service Relational Aspects on Customers’ Retention”, In Springer Proceedings in Business and Economics. Springer, Cham.

Farah, M., Ramadan, Z., and Yunis, M. (2022), “The examination of tech disruptions’ patterns on the consumer journey”, In Springer Proceedings in Business and Economics. Springer, Cham.

Farah, M., Mrad, M., Ramadan, Z. and Hamdan, H. (2020, June). “Consumers’ Reactions to Drone Delivery Services”, In International Conference on Advances in National Brand and Private Label Marketing. Springer, Cham.

Ramadan, Z., Farah, M., and Audi, H. (2019, June). “The Advent of the Voice Moment of Truth: The Case of Amazon’s Alexa”, In International Conference on Advances in National Brand and Private Label Marketing (pp. 165-174). Springer, Cham.

Ramadan, Z. and Abosag, I., (2017). “The Mystique of Customers’ Saturation Behaviour in Online Brand Communities”, in  Consumer Behavior, Sabah, S., InTech: Rijeka, ISBN 978-953-51-5393-1.

Ramadan, Z. & Abosag, I. (2016). “Understanding Online Brand Relationships in Western Asia: The Case of Lebanon and Saudi Arabia”. In Melewar, T.C., Nguyen, B. and Schultz, D.E. (Eds), Asia Branding: Connecting Brands, Consumers and Companies. Palgrave Macmillan. 

Abosag, I., Martin, F. & Ramadan, Z. (2016). “Social Media and Branding in Asia: Threats and Opportunities”, in Melewar, T.C, Nguyen, B. and Schultz, D.E. (Eds), Asia Branding: Connecting Brands, Consumers and Companies. Palgrave Macmillan.

In Refereed Conferences:

Ramadan, Z., Farah, M.F. and Nassreddine, Y. (2023), “Mirror, Mirror on the wall, can I with my physical disability be the fairest of them all?”, Summer American Marketing Association (AMA) Academic Conference, San Francisco, USA, 4th- 6thAugust

Farah, M.F., Ramadan, Z. and Bdeir, N. (2023), “Inclusive Marketing in the Web 4.0 Metaverse”, Winter AMA Academic Conference, Nashville, USA 10th-12th February

Farah M.F., Ramadan, Z., Sammouri W., and Tawk, P. (2022), “Social Media Sentiment Analysis: The Case of Virtual Luxury Fashion”, Summer American Marketing Association (AMA) Academic Conference, Chicago, USA, 12th- 14th August

Majdalani, J., Farah M.F., Ramadan, Z., (2022), “The Addictive Subscription Economy”, 28th Recent Advances in Retailing & Services Science Conference, Baveno, Italy, 23rd – 26th July

Ramadan, Z., Farah, M.F., & Al Rahbany, N. (2022), “Reconceiving customer experience: The case of Amazon Explore”, Winter AMA Academic Conference, Las Vegas, USA 10th-18th February

Ramadan, Z., Farah, M.F., & Bou Saada R., (2021), Fool me once, shame on me, fool me twice, shame on Amazon Prime, Summer AMA Academic Conference, Boston, 4th-6th August

Ramadan, Z., Farah, M.F., & Sleiman A., (2021), E-commerce and shoppers’ evolution post Covid-19, Summer AMA Academic Conference, Boston, 4th-6th August

Ramadan, Z. and Farah, M. (2020). The Advent of Artificial Intimacy: An AI-Consumer Relationship Framework using the Case of Amazon’s Alexa. Winter AMA Academic Conference, San Diego, U.S., 14th-16th February

Farah, M.F., Ramadan, Z., & Mehdi, A. (2019). The impact of fake news on brands and social media. Summer AMA Academic Conference, Chicago, U.S., 9th-11th August

Abosag, I. and Ramadan, Z. (2018). Similarity vs. Uniqueness: How Social ads counterintuitively motivate the need for uniqueness. International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR), Calabria, Italy, 3rd-5th September

Farah, M.F. and Ramadan, Z. (2018). The impact of retailers’ utilization of guerrilla-like marketing tactics on consumers’ attitudes. Global Brand Conference, Newcastle, U.K., 2nd-4th May

Farah, M.F. and Ramadan, Z. (2018). The long-term sustainability of retailer-driven tech innovations on shoppers’ impulsiveness. 3rd International Conference on Marketing, Strategy and Policy, London, UK, 10th-11th April

Farah, M.F. and Ramadan, Z. (2017). The consumer’s journey in the era of ‘First Moment of Truth 2.0’. EIBA, Milan, Italy, 14th-16th December

Farah, M.F. and Ramadan, Z. (2017). The Rise of the Impulsive Shopper: The Case of the Amazon Dash Button. Association for Consumer Research, San Diego, United States, 26-29 th October.

Abosag, I. and Ramadan, Z. (2017). The Paradox of Brand Similarity with Customer Uniqueness on Social Network Sites’ Satisfaction. The AM Brand, Identity and Corporate Reputation Special Interest Group (SIG), Kalmar, Sweden, 26-28 th April.

Ramadan, Z. & Abosag, I. (2016, April 27-29). The Co-Creation of Social Reputation; The Effect of Consumer – Social Networking Site’s Relationship on Socially Advertised Brands.  Paper presented at the AM Brand, Identity and Corporate Reputation Special Interest Group (SIG) conference, Bradford, UK. 

Ramadan, Z., Mrad, M. & Farah, M.F. (2015, October 28-31). A Contemporary Challenge in the Globalization of Service Technology; Moving from Self-Service Technologies to Drone-Delivery Interfaces.Paper presented at the  EAMSA Theory and Practice in Bridging Europe and Asia: Contemporary Challenges in International Marketing , London, UK. 

Ramadan, Z. & Abosag, I. (2015). From Community Addicts to Disengaged: The influence of Saturation on Consumer-Brand Relationship. Paper Presented at  The AM Brand, Identity and Corporate Reputation Special Interest Group (SIG), Turku, Finland.

Ramadan, Z. & Abosag, I. (2014). Saturated Nation; Online Brand Communities’ Addiction & its Effect on Consumer-Brand Relationships. Paper presented at Brands and Brand Relationships 2014 Conference, Boston, US.

Ramadan, Z. & Abosag, I. (2013). Saturation versus more Saturation in Online Communities: The Effect on Brand-Consumer Relationship . In proceedings of The AM Brand, Corporate Identity and Reputation Special Interest Group (SIG), Porto, Portugal.

Ramadan, Z. & Abosag, I. (2012). C ustomers’ Satisfaction in online communities and its impact on brand-customer relationship. Paper presented  In the 20th International Colloquium on Relationship Marketing (ICRM), Nottingham, United Kingdom.

Books

Ramadan, Z. (2018). Marketing Strategy in the Age of the ‘Omni-Moment of Truth’. Independently Published, U.S. ISBN 1980962804